Quality Improvement

AERI takes pride in its commitment to ensuring quality in the services we provide. Our Quality Improvement (QI) Team, led by Director Dawn Joseph, RN, provides a number of services to ensure the provision of quality. The QI Team provides monthly internal audits at each AERI office, provides staff training, and completes satisfaction checks for families and staff. All families and staff at AERI are encouraged to contact AERI toll free at 1-866-727-2374 to report any potential concerns related to quality in a confidential manner.

The QI Team works closely with the state and county officials, managed care organizations, state assistance programs, waiver programs, and several private insurance carriers to ensure that best practice standards are met and exceeded at AERI. Members of our QI team have received recognition for their commitment to quality during annual state licensing visits.

In an effort to coordinate all aspects of continuous improvement of services provided, AERI’s Quality Council (QC) provides oversight of all quality improvement activities across the agency in collaboration with the QI team. Relevant data is collected throughout the organization, and will be reviewed and analyzed as appropriate to assist the leadership in organization-wide assessments, goal setting, planning and decision making. The mission of the Quality Council is to guide all components of the organization towards obtaining patient outcomes of the highest quality and providing services that meet or exceed the exceptions of our customers, promoting promote long-term organizational excellence and optimal outcomes. 
 
Questions or comments for the AERI Quality Improvement Team can be forwarded to qualityimprovement@aerionline.com.
 
Stakeholder Input
 
All services at AERI cooperate in distributing surveys to clients, employees and referral sources as guided by the QI Team. Surveys are distributed within a stamped and addressed envelope with the corporate address (to the attention of the QI Department) for the clients and employees to send back.
 
They are also available electronically:
 
Consumers, staff members, and referring agencies will also be given the opportunity to complete surveys online through SurveyMonkey. All surveys are logged and reviewed quarterly. The QI Team will meet with the Quality Council, including the CEO and senior directors, to discuss results and outcomes with action plans to be devised as necessary. Surveys for intakes and discharges will be implemented in the same manner across programs.