AERI takes pride in its commitment to ensuring quality in the services we provide. Our Quality Improvement (QI) Team, led by Director Dawn Joseph, RN, provides a number of services to ensure the provision of quality. The QI Team provides monthly internal audits at each AERI office, provides staff training, and completes satisfaction checks for families and staff. All families and staff at AERI are encouraged to contact AERI toll free at 1-866-727-2374 to report any potential concerns related to quality in a confidential manner.
The QI Team works closely with the state and county officials, managed care organizations, state assistance programs, waiver programs, and several private insurance carriers to ensure that best practice standards are met and exceeded at AERI. Members of our QI team have received recognition for their commitment to quality during annual state licensing visits.